Faqs

Common Questions About Our Mobile Detailing

How does it work?

Convenience at Your Doorstep

Book your auto detailing appointment online or over the phone, and our team of experts will come directly to you - whether that's at:

- Your home: Relax while we work our magic

- Your office: Get a detailing done while you're at work

- Or anywhere else: We'll meet you wherever is most convenient

Our mobile detailing service brings the spa experience to your doorstep, saving you time and hassle. Simply book, relax, and let us take care of the rest!

What’s included in car detailing?

Convenience and Quality Guaranteed

Our premium detailing services come to you! Choose from our various packages, which include:

- Free Mobile Service: We'll travel to your location, saving you time and hassle.

- Water and Power: We'll bring our own water and power sources, ensuring a seamless detailing experience.

- Top-Grade Supplies: We use only the highest-quality products to guarantee exceptional results.

- Minimum of Two Detailers: Our team of experienced detailers will work efficiently to ensure your vehicle receives the attention it deserves.

Experience the ultimate in convenience and quality with our mobile detailing services.

How long does the service take for an average car or truck?

Detailing Time Estimates

To ensure a meticulous and thorough detailing experience, our services require varying amounts of time. Here's what you can expect:

- Detox (Interior Only): Approximately 2-3 hours, depending on the vehicle's condition and size. Our expert detailers will meticulously clean and restore your interior to its former glory.

- Bellissimo (Full Detail): Around 3-4 hours. This comprehensive package includes a thorough exterior and interior detailing, leaving your vehicle looking and feeling like new.

- Fantastico (Ultimate Full Detail): Approximately 4-5 hours, depending on the vehicle's condition and size. With a team of 2-3 expert detailers working together, this premium package delivers an unparalleled level of detailing precision and attention to detail.

Please note that these time estimates may vary depending on the specific requirements of your vehicle. Our team will work efficiently to ensure a exceptional detailing experience.

Do you offer mobile services?

100% Mobile Convenience

Experience the ultimate in flexibility and convenience! Our business is fully mobile, which means:

- We come to YOU: Home, office, or anywhere else you need us

- No need to leave your location: We'll bring our state-of-the-art equipment and expertise to you

Say goodbye to inconvenient travel and waiting times. With our 100% mobile service, you can enjoy a seamless and hassle-free detailing experience, on your schedule!

Can you fix paint scratches?

The Fingernail Test: A Simple Way to Assess Scratch Damage

Wondering if we can fix that deep scratch on your vehicle? Try the fingernail test:

- Run your fingernail over the scratch. If you can feel it, the scratch is likely too deep for us to completely buff out.

This test helps determine if the paint is still intact or if it's been compromised. If the paint is gone, our expert technicians can still work to minimize the appearance of the scratch, making it as unnoticeable as possible. However, a complete repair may require additional services, such as touch-up painting or more extensive refinishing.

Do you supply your own water?

Fully Self-Contained Mobile Detailing Unit

We're equipped to detail anywhere, anytime! Our state-of-the-art mobile unit is fully self-contained, featuring:

- On-board generators: Providing reliable power for job sites without accessible outlets

- Self-sufficient water supply: We bring our own water, so you don't need to worry about usage or availability

This means we can complete a meticulous detail without relying on your water or power sources. Our independence ensures a hassle-free experience for you, while we focus on delivering exceptional results!

How often should I detail my car?

We suggest a full auto detail once every 3 months and a wash and vacuum once per month. This will keep your vehicle clean and protected from the weather throughout the year.

Can you come to my work/office to detail my car?

Self-Contained and Office-Friendly

Our state-of-the-art detailing units are fully equipped with everything needed to deliver exceptional results, including:

- On-board electricity: Allowing us to work efficiently and effectively, without relying on external power sources

We often partner with offices and corporate complexes to provide convenient, on-site detailing services for employees. With permission from management, we can transform your workplace parking lot into a detailing spa!

Our self-contained units and professional team ensure a seamless and hassle-free experience, minimizing disruptions to your workday.

What are your business hours?

Business Hours

We're open to serve you during the following hours:

Monday - Friday: 7:00 a.m. - 5:30 p.m.

Saturday: 7:00 a.m. - 5:00 p.m.

Sunday: Closed

Feel free to contact us during our business hours to schedule an appointment, ask a question, or learn more about our services!

What is your service area?

Serving the Tri-Cities Region and Beyond

We proudly offer our premium detailing services to the following areas:

- Tri-Cities: Kennewick, Pasco, Richland, West Richland

- Surrounding communities: Burbank, Finley, Benton City

Our mobile detailing unit is equipped to travel to your location, providing convenience and flexibility. Whether you're in the heart of the Tri-Cities or in a nearby community, we're here to help you keep your vehicle looking its best!

My friend cleans cars on the side and can do it cheaper, why not use him?

The Real Question to Ask

When considering a detailer, many people ask, "Is he cheap?" But that's not the right question. The real question to ask is:

- Is he a professional with extensive experience and expertise?

- Is he properly licensed and insured to protect you and your vehicle?

- Does he have access to the latest tools, techniques, and high-quality products to deliver exceptional results?

Unfortunately, the answer is often no. Don't risk your vehicle's appearance and integrity with an unqualified detailer. Choose a reputable and professional detailer who meets these essential standards.

Is it ok to take my car to a drive thru car wash?

Protecting Your Vehicle's Finish

We highly recommend regular detailing to maintain your vehicle's appearance and integrity. However, we strongly advise against using "soft touch" car washes or those with rotating brushes, towels, or mops, as they can cause damage to your vehicle's paint and other components.

In fact, we've conducted extensive research on drive-thru car washes to provide informed recommendations to our customers. Unfortunately, our findings have been consistently disappointing. We've encountered:

- Paint damage and scratches

- Broken wipers and damaged accessories

- Soap residue and spotting

- Areas left unclean, even with premium wash packages

These subpar results underscore the importance of choosing a reputable and meticulous detailing service, like ours, to ensure your vehicle receives the care it deserves.

My car is leased, should I have it detailed?

Definitely, the better your car's appearance and condition, the better trade value you will get on your car, and the less they will charge you for reconditioning the car.

Is same-day service available?

Same-Day Service

Need your vehicle detailed ASAP? We've got you covered!

- Immediate availability: We offer same-day service, subject to availability.

- Convenient updates: Once scheduled, we'll send you a text notification when we're en route to your location.

Get your vehicle detailed today and enjoy the convenience of our flexible scheduling!

Do you use professional products ?

Only the highest Quality Professional Products Used.We exclusively utilize USA-made detailing products to support the local economy and ensure quality in our services.

What payment methods do you accept?

Payment Options

For your convenience, we offer a variety of payment methods:

- Payment terms: Payment is due upon completion of services.

- Accepted payment methods: We accept:

- All major credit cards (Visa, Mastercard, Amex, etc.)

- Cash

- Apple Pay

- Tap-to-pay systems (Google Pay, Samsung Pay, etc.)

Easy, secure, and hassle-free payment options to make your experience with us seamless!

Can you detail in any weather?

We're committed to delivering exceptional detailing services, while ensuring the safety and quality of our work. Due to weather conditions, we have the following guidelines:

- Freezing temperatures: We cannot perform exterior details when temperatures drop below freezing. Your safety and the integrity of our work are our top priorities.

- Rainy days: We can still provide exterior detailing services on rainy days, as long as a covered area (such as a carport or garage) is available.

- Weather monitoring: We closely monitor weather forecasts to ensure we can provide the best possible service. If weather conditions change, we'll work with you to reschedule or adjust our services as needed.

Your satisfaction and the quality of our work are essential to us. Thank you for understanding our weather policy!

Online Booking How It Works ?

1. Explore our website to choose the perfect detailing package for your vehicle and customize it with optional add-ons to meet your needs.

2. Once your booking is submitted, our team will confirm your appointment within 24 hours via phone, text, or email. You’ll receive all the details, including the time and location for your convenience.

3. On the day of your appointment, simply relax while we bring our professional mobile detailing service to you—at home, work, or anywhere you choose! We use premium products and techniques to leave your car spotless and refreshed.

Should I have my brand new car detailed?

Protect Your New Vehicle's Investment

Surprisingly, many car dealerships don't wax new cars, and it's even rarer for them to specially treat and protect leather interiors. At Felix Mobile Detailing, we believe that applying a protective barrier from the outset is crucial in preserving your vehicle's appearance and longevity.

That's why we're often the go-to choice for many of our customers' new vehicles. By applying a sacrificial barrier of protection from the start, we help:

- Safeguard the paint against environmental hazards and everyday wear

- Nourish and shield the leather interior from cracking, fading, and damage

Trust Felix Mobile Detailing to set your new vehicle on the right path and maintain its showroom shine for years to come!

What can I expect after I make my appointment?

Your Detailing Experience

We're committed to providing a seamless and transparent detailing experience. Here's what you can expect:

- Pre-Appointment Confirmation: The day before your scheduled appointment, we'll send a confirmation via text, email, or phone call to ensure we have all the details correct.

On-Site Detailing Process:

1. Vehicle Inspection: Our detailer will walk with you around your vehicle to inspect and document its condition, determining the best course of action to achieve the desired results.

2. Detailing Service: Once the inspection is complete, our detailer will take your keys and begin the detailing process, following the services you've ordered.

3. Personal Item Handling: Any personal items left in your vehicle will be carefully collected, labeled, and bagged. They'll be stored in the trunk or rear cargo area for your convenience.

4. Post-Detailing Walk-Through: After completing the detailing service, our detailer will accompany you on a final walk-around to explain the steps taken to restore your vehicle's appearance and answer any questions you may have.

Your satisfaction is our top priority. We're committed to delivering exceptional results and a hassle-free experience!

Are there additional charges for pet hair?

Pet Hair Removal

Removing pet hair from your vehicle's interior can be a challenge. Our standard detailing services include a general cleaning, but excessive pet hair may require additional time and effort.

- Additional charges may apply: Depending on the type of interior fabric and the amount of pet hair present, extra charges may be incurred to ensure a thorough removal.

- Please refer to our Add-On Services menu: For detailed pricing information, kindly review our Add-On Services menu, which outlines the costs associated with excessive pet hair removal and other specialized services.

I bought a smokers car. What can you do about that?

Smoke odor is one of the most challenging problems for a detailer. We have to clean the entire interior including the headliner and use our ozone generator to minimize or eliminate the odor. Sometimes, another treatment is required. We use the best odor eliminators on the market for all odors including smoke.

I bought a smokers car. What can you do about that?

Smoke odor is one of the most challenging problems for a detailer. We have to clean the entire interior including the headliner and use our ozone generator to minimize or eliminate the odor. Sometimes, another treatment is required. We use the best odor eliminators on the market for all odors including smoke.

Can you remove paint overspray?

An overspray can come from a variety of causes. Someone in you neighborhood has been spray painting the outdoor furniture or, perhaps new construction crews have been painting the new house next door. In most cases this can be fixed with our clay bar technique.

Still have a question? Drop us a message »

Do you do headlight restoration?

Headlight Restoration

Is your vehicle's headlight clarity compromised by hazing, yellowing, or oxidation?

We offer headlight restoration as an optional add-on to our auto detailing services. Our expert technicians will carefully restore your headlights to:

- Improve visibility and safety on the road

- Enhance the overall appearance of your vehicle

- Protect your headlights from further damage

Ask us about adding headlight restoration to your detailing package today!

Do you have a standing location to bring my vehicle into?

Our car detailing services are fully mobile. Services are provided at a location most convenient for you.

If you have questions about our mobile detailing services, you're not alone! Got Questions?

Check our FAQ section for answers to common questions about our mobile detailing services. Can't find what you're looking for?

Contact us:

- Call us directly

- Fill out our contact form

Our friendly team is here to help!